Refund policy

Last updated: 10 September 2026

You have 30 days

Thirty days from the day your order is delivered to ask for a refund or a replacement, for any reason.

If something arrives faulty or damaged

Email us a photo. You do not need to ship anything back and you do not pay return shipping. We send a replacement or refund you in full, whichever you prefer.

If you changed your mind

Send the item back unused and in its original packaging within 30 days of delivery. Return shipping is at your cost. Once it arrives we refund the full purchase price.

How refunds are paid

Refunds go back to the original payment method within 5 business days of approval. Depending on your bank it can take a few more days to appear on your statement.

Cancelling an order

If your order has not shipped yet we cancel it and refund you in full. Email us as soon as you can — once a parcel has been dispatched it has to be handled as a return.

What we cannot refund

Damage caused by misuse, or by leaving the power adapter exposed to the weather. The tubes are sealed units built for rain and snow; the plug-in adapter is not, and needs to sit under cover.

How to start a return

Email us with your order number, and a photo if something is faulty. We reply within one business day.

Glimmerfall
glimmerfallbusiness@gmail.com